Shipping policy

At Bazzaz Couture, we are committed to delivering your orders with care, accuracy, and reliability. Our Shipping Policy outlines how we process, ship, and handle all orders to ensure a smooth and trustworthy experience for every customer.

We begin preparing your order as soon as it is confirmed. Processing times vary depending on the type of item purchased. Ready-to-ship pieces are dispatched quickly, while custom or pre-order designs may require additional preparation time. Once your order is shipped, you will receive a confirmation email with your tracking details.

Delivery times depend on your location and the courier service handling your shipment. While we aim to provide fast and efficient delivery, external factors such as customs procedures or courier delays may impact the timeline. We always recommend reviewing the details below for a better understanding of our shipping process.

SHIPPING DETAILS

  • Orders are processed within 1–3 business days for ready-to-ship items.

  • Custom, tailored, or pre-order items may require additional processing time depending on design and production needs.

  • Tracking information will be provided via email once the order has been dispatched.

  • Delivery times vary by location:

    • Local deliveries: Estimated 2–5 business days.

    • International deliveries: Estimated 5–12 business days (subject to customs clearance).

  • Shipping timelines may be extended during holidays, high-demand seasons, or due to courier delays outside our control.

CUSTOMS, DUTIES & TAXES

  • International orders may be subject to customs duties, taxes, or import fees depending on the destination country.

  • These charges are not included in our prices or shipping fees.

  • Customers are responsible for paying any applicable customs or import fees.

  • We recommend contacting your local customs office for estimated charges before placing an order.

ADDRESS ACCURACY

  • Customers are responsible for providing complete and accurate shipping information at checkout.

  • Orders returned due to incorrect or incomplete addresses may incur additional shipping fees to resend the package.

  • Please review your address carefully before placing your order.

LOST, DAMAGED, OR DELAYED ORDERS

  • If your package is lost, delayed, or arrives damaged, please contact our support team immediately.

  • Provide your order number, tracking details, and any supporting information so we can assist promptly.

  • While we will do our best to help resolve courier-related issues, Bazzaz Couture is not responsible for delays caused by:

    • Courier service disruptions

    • Weather conditions

    • Customs processing

    • Unforeseen external factors

CUSTOMER SUPPORT
For questions regarding shipping, delivery times, tracking updates, or special requests, our support team is always ready to help. We aim to ensure every order arrives safely and reflects the high-quality service of Bazzaz Couture.